Shipping, Returns & Exchange

SHIPPING, RETURNS & EXCHANGES POLICY

Last Updated: July 2026

At BRINGTHEBASICS ("BTB"), we are committed to delivering high-quality products and a seamless shopping experience. Please review the following policy before placing an order.

SHIPPING

Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Once your order has been dispatched, you will receive tracking information where available.

Delivery Timelines

Estimated delivery times are:

  • Lahore: 1–3 business days
  • Major cities across Pakistan: 2–5 business days
  • Remote areas: 3–7 business days

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond BTB's control.

Shipping Charges

Applicable shipping charges will be displayed at checkout.

BTB may offer free shipping promotions from time to time at its sole discretion.

Delivery Responsibility

Customers are responsible for providing accurate shipping information.

BTB shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect addresses, inaccurate contact information, or customer unavailability.

Ownership and risk of loss transfer to the customer upon successful delivery of the order.

Failed Deliveries

If a delivery attempt fails due to customer unavailability, refusal to accept delivery, incorrect information, or repeated unsuccessful delivery attempts, BTB reserves the right to cancel the order and restrict future Cash on Delivery (COD) purchases.

Customers who repeatedly refuse Cash on Delivery orders may be restricted from placing future orders and may only be eligible to purchase through prepaid payment methods.

RETURNS & EXCHANGES

Eligibility for Exchange

We offer exchanges within 7 days of delivery for eligible items.

To qualify for an exchange, products must:

  • Be unused, unworn, and unwashed
  • Be free from stains, odors, damage, or alterations
  • Include all original tags, labels, and packaging
  • Be returned in saleable condition

BTB reserves the right to reject exchange requests that do not meet these conditions.

Size Exchanges

If you require a different size, we will gladly facilitate an exchange subject to stock availability.

If the requested size is unavailable, BTB may offer:

  • Store credit, or
  • An alternative product of equal value

at its sole discretion.

Customers are responsible for all shipping and courier charges associated with size exchanges unless the exchange is required due to an error made by BTB or a verified product defect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Your request must include:

  • Order number
  • Clear photographs of the item
  • A description of the issue

Claims submitted more than 48 hours after delivery may not be eligible for review or approval.

BTB reserves the right to inspect and verify all claims before approving any exchange, replacement, or refund.

Non-Eligible Items

The following items are not eligible for return or exchange:

  • Worn or used products
  • Washed products
  • Products without original tags or packaging
  • Products damaged after delivery
  • Products altered by the customer
  • Items marked as Final Sale, Clearance, or Non-Returnable
  • Gift cards or promotional items

REFUNDS

As a general policy, BTB does not offer refunds for change of mind, sizing preferences, or customer preference-related reasons.

Refunds may only be considered in exceptional circumstances, including:

  • Verified manufacturing defects
  • Incorrect items shipped by BTB
  • Orders cancelled by BTB after payment has been received
  • Situations where a replacement or exchange cannot reasonably be fulfilled

Any approved refund will be processed to the original payment method where applicable.

Shipping charges, courier fees, exchange fees, and payment processing fees are non-refundable unless the issue was caused solely by BTB.

INSPECTION & VERIFICATION

All exchange and refund requests are subject to review and approval by BTB.

BTB reserves the right to:

  • Request additional information or evidence
  • Reject claims that do not comply with this policy
  • Refuse requests where fraud, abuse, or misuse is suspected

The decision of BTB regarding eligibility under this policy shall be final.

POLICY CHANGES

BTB reserves the right to modify, update, or amend this Shipping, Returns & Exchanges Policy at any time without prior notice.

Any updates will become effective upon publication on our website.

CONTACT US

For shipping, exchange, or return-related inquiries, please contact:

BRINGTHEBASICS (BTB)
Email: care@bringthebasics.com
Instagram: @bringthebasics_
WhatsApp: +92 339 222 7427